Age Verification

If your Caktus account is age verified we will be able to ship your parcels No Signature required and give the courier authority to leave your parcels in your letterbox or on your property.

If you don't have an age verified Caktus account, we will apply an age check on delivery sticker to your shipped parcels. On delivery the courier will ask for Photo ID and a signature from the receiver to verify they are 18+. If no one is able to receive the parcel, it will be taken back to your local depot and a card left to collect the parcel or arrange a re-delivery.

Fill out our quick & easy form using your New Zealand drivers license or New Zealand passport. We instantly submit your details to verify your age against the official NZTA and NZ Passports databases. A response comes back in roughly 15-30 seconds confirming your age and you are done. You only need to do this once and we verify your account and age as 18+.

Age Verification is free for all customer accounts.

If you don't have an NZ Drivers License or Passport, you can contact our support centre, and a member of the team can verify your age using your government-issued ID. For Example, an NZ 18+ card, an Australian Drivers License or a British passport.

If you don't currently have a Caktus Vape account, please create an account first before contacting our team.

Protecting your personal information is always very important to us. We use one of New Zealand's leading providers of online electronic identity verification (Verifi Identity Services) to verify your age. Your sensitive ID data is secure and not stored by us in anyway. We use your sensitive ID data for the limited time of running the age verification check and then that data is destroyed. For more information please read our Privacy Policy.

Age Verification is optional. You must use your own New Zealand drivers license or Passport to complete the check, using someones else's information to complete the process is Identity Theft and you can be prosecuted under New Zealand law. You need to hold a Caktus Vape account before you can become Age Verified. For more information please read our Terms & Conditions.