FAQ Age Verification
Age Verify your Caktus account to receive parcels without needing a signature or photo ID.
If your Caktus account has been Age Verified, you can choose to ship your parcels without needing a signature upon delivery, and the courier will not ask for Photo ID.
Without an Age Verified Caktus account, a $1.90 Age Restricted Service Fee will apply at checkout. The delivery will require verification of your age through Photo ID and a signature upon receipt. If the parcel cannot be received, it will be returned to your local depot, and a notification card will be left for you to either collect the parcel or arrange for its re-delivery.
Fill out our quick and easy form using your New Zealand driver's license or New Zealand passport. We instantly submit your details to verify your age against the official NZTA and NZ Passports databases. A response comes back in roughly 15-30 seconds, confirming your age, and you are done. You only need to do this once, and we will verify your account and age as 18+.
If you don't hold a New Zealand driver's license or passport, you can select our Verify By Photo option. For this method you will need to take a selfie with your face and government issued ID in frame. For Example, an NZ 18+ card, an Australian Drivers License or a British passport.
Age Verification is free for all customer accounts. If you choose not to verify your age with one of our three methods you will be charged an Age Restricted service fee during checkout and your courier driver will verify your age on Delivery.
When your account is Age Verified, we will update your account First and Last name to match your legal names. All parcels will be addressed to the Verified account holder. This means your Full Legal Name will be printed on all shipping labels.
If you don't hold a New Zealand driver's license or passport, you can select our Verify By Photo option. For this method you will need to take a selfie with your face and government issued ID in frame. For Example, an NZ 18+ card, an Australian Drivers License or a British passport.
Once you have submitted your photo you will be able to proceed to checkout with our Age Verified shipping options, and one of our team members will manually verify your age before we ship your parcel.
Protecting your personal information is always very important to us. We use one of New Zealand's leading providers of online electronic identity verification (Verifi Identity Services) to verify your age. Your sensitive ID data is secure and not stored by us in any way. We use your sensitive ID data for the limited time of running the age verification check, and then that data is destroyed. For more information, please read our Privacy Policy.
Age Verification is optional. You must use your own New Zealand driver's license or Passport to complete the check; using someone else's information to complete the process is Identity Theft, and you can be prosecuted under New Zealand law. You need to hold a Caktus Vape account before you can become Age Verified. For more information, please read our Terms and Conditions.