FAQs on Covid-19

Here are the FAQs regarding Caktus & how we will operate at Alert Level 2 & 3. We will update this page regularly as new information flows in.

This page was last updated: 22/09/2021

Are you still shipping?

Yes, we are dispatching parcels as normal nationwide through Alert Level 2 & 3. Our online store, dispatch & warehouse as well as our customer care services will remain open throughout.

Free Contactless Delivery
All deliveries will be shipped No Signature Required. Your courier will knock first on arrival, step back from your door and place your parcel on the ground for you to collect. If no one comes to the door to collect the parcel the courier will leave your parcel in your letterbox or at a safe spot on your property.

Will there be shipping delays?
We expect delays for deliveries, so please be patient if there are, especially to the Auckland region. During a lock-down there is an increase in online shopping, there are more parcels moving around the country and less staff working in sorting centers due to social distancing measures for staff safety. The combination of the 2 causes delays across the network, so please be patient if your delivery is delayed.

Is your Paraparaumu store open?
Yes our Paraparaumu store is open during Alert Level 2.

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Ship No Service Fee, No Photo ID, No Signature.